automated SMS follow-up
SMS follow-up that only happens with consent
Texting a customer without asking erodes trust fast. Trivant asks for consent near the end of a call, and only when a text would genuinely help.
When this matters
- ✓Caller would benefit from a text confirmation
- ✓Appointment reminders reduce no-shows
- ✓Caller wants to reschedule without calling back
- ✓Status updates after the call ends
How it works
- 1Near the end of a call, Trivant asks for SMS opt-in when it would help
- 2The caller consents or declines — voice can succeed with zero texts sent
- 3Confirmations and reminders are sent per your configuration
- 4The caller can reply to reschedule or cancel
- 5Ambiguous replies are routed to your team instead of being auto-applied
Common use cases
- ✓Appointment confirmations and reminders
- ✓Cancellation and rescheduling by reply
- ✓Status updates for pending requests
- ✓Review requests after service is complete
What you configure
- ✓Consent and opt-in language
- ✓Which message types are enabled
- ✓Reminder timing
- ✓Fair-use messaging limits by plan
Where it has limits
- –SMS is never sent without consent
- –Not used for marketing, bulk messaging, or purchased contact lists
- –Ambiguous cancel/reschedule replies are routed to your team, not auto-applied
Frequently asked questions
Can a call succeed without any texts being sent?
Yes — voice can complete the entire booking with zero SMS if the caller doesn't opt in or doesn't need one.
What can a customer do by replying to a text?
Clear cancel or reschedule requests are applied automatically; anything ambiguous is routed to your team.
Is this used for marketing messages?
No — it's limited to operational messages tied to the caller's own request: confirmations, reminders, and status updates.
Is there a limit to how many texts can be sent?
Usage is subject to fair-use thresholds by plan — see our pricing page for details.
See it on a real call.
7 days free. $0 due today — cancel anytime before you're charged.