Trivant Notifications Privacy Policy

This Privacy Policy describes how Trivant, operated by The Scent Atelier LLC ("Trivant", "we", "us"), handles information collected through Trivant Notifications, our SMS program for business owners and authorized team members using Trivant. Trivant Notifications sends account-related alerts — new lead alerts, missed-call notifications, AI call summaries, appointment updates, and account/service updates — to people who manage a Trivant account. This program does not send marketing messages.

1. Information we collect

To operate Trivant Notifications, we collect: your mobile phone number and its association with your Trivant account; your notification preferences; the timestamp and exact disclosure (or disclosure version) you accepted when you gave web-form consent, which enrolls you immediately; inbound keyword messages (START, STOP, HELP); opt-out records; and message delivery records.

2. How we use this information

We use this information to enroll you and confirm that enrollment, to send you the account notifications you've subscribed to, to maintain a record of your consent and opt-out status, to process opt-outs (STOP) and help requests (HELP), to deliver messages through our messaging provider, and to provide customer support related to this program.

3. How we share this information

We do not sell, rent, or share mobile phone numbers, mobile opt-in information, or messaging consent data with third parties or affiliates for marketing or promotional purposes. We provide information to service providers that support message delivery only as necessary to operate the service, and not for their own marketing or promotional use. This is consistent with, and does not expand, the sub-processor relationships described in our general Privacy Policy.

4. Message frequency and cost

Message frequency varies based on account activity. Message and data rates may apply.

5. Your choices

Reply STOP to unsubscribe at any time. Reply HELP for assistance, or contact us directly at support@trivant.ai. See our Terms and Conditions for how enrollment and opt-out work.

6. Data retention

We retain your opt-in phone number, consent records, and message delivery records for as long as your account is active and as required for legal, tax, and audit purposes thereafter, consistent with the retention practices described in our general Privacy Policy.

7. Security

Information collected for Trivant Notifications is stored and protected under the same security practices we apply across the Trivant platform, described in our general Privacy Policy.

8. Contact

Questions about this policy, or requests to access or delete your information, can be sent to support@trivant.ai.