AI call routing
Route urgent calls to the right person, automatically
Not every call needs a transfer. Trivant identifies urgency and hands off what matters to the person you've designated — and creates a callback task if they don't pick up.
When this matters
- ✓Team can't answer every call directly
- ✓Need urgent calls to reach a specific person
- ✓Want a record when a call goes unanswered
- ✓Reduce time spent on routine questions
How it works
- 1Caller's intent and urgency are identified
- 2Urgent calls are transferred to the employee you've designated
- 3If they don't answer, a callback task is created instead of a repeated transfer loop
- 4Routine calls are handled by Trivant directly — no transfer needed
- 5Your team sees exactly what happened and why
Common use cases
- ✓Emergency calls reaching your designated contact
- ✓After-hours calls handled by Trivant instead of ringing out
- ✓Callback tasks logged when no one answers
- ✓Routine questions answered without a transfer
What you configure
- ✓Your designated escalation contact
- ✓What counts as urgent for your business
- ✓Business-hours vs. after-hours behavior
- ✓Callback task creation when unanswered
Where it has limits
- –Routes to one designated contact today — department, multi-employee, or on-call rotation routing isn't offered
- –If that contact doesn't answer, a callback task is created rather than trying additional people
- –Routing follows the rules you've set — it doesn't infer new ones
Frequently asked questions
Can it route to different people depending on the type of call?
Today it transfers to one designated contact per business. Routing to different departments or an on-call rotation isn't offered.
What happens if that contact doesn't answer?
A callback task is created and surfaced to your team, instead of leaving the caller stuck or looping the transfer.
Can VIP or existing customers get different treatment?
Not automatically — every caller follows the same routing logic today.
Does this work across multiple business locations?
Each location runs as its own business with its own AI agent, number, and designated contact, all managed from one login. Calls aren't routed or overflowed between locations.
See it on a real call.
7 days free. $0 due today — cancel anytime before you're charged.