AI lead qualification
Qualify every caller before your team picks up
Not every call needs the same response. Qualification separates a genuine emergency from a routine question — before it ever reaches a person.
When this matters
- ✓High call volume with mixed intent
- ✓Team spending time on unqualified calls
- ✓Need to separate urgent from routine requests
- ✓Multiple services or departments
How it works
- 1Caller describes what they need
- 2Trivant matches the request to an approved service
- 3Qualifying questions are asked — only what that service requires
- 4Urgency and other signals are captured
- 5A qualified opportunity is created for your team
Common use cases
- ✓Filtering routine requests from emergencies
- ✓Pre-qualifying leads before a callback
- ✓Standardizing intake across a growing team
- ✓Reducing time spent on calls that go nowhere
What you configure
- ✓Approved service catalog and qualifying questions
- ✓Urgency definitions per service
- ✓Custom fields your team needs to see
- ✓Escalation rules for uncertain cases
Where it has limits
- –Asks only the questions you've approved — it doesn't improvise new ones
- –Does not make pricing or eligibility decisions outside your rules
- –Ambiguous requests are routed to your team rather than guessed at
Frequently asked questions
Can we customize the qualifying questions?
Yes — questions are configured per service, so an emergency call and a routine estimate request are qualified differently.
Does it score or rank leads?
It captures urgency and structured details; how you prioritize the resulting opportunities is up to your team.
What if a caller doesn't fit any approved service?
It says so honestly and routes the caller to your team rather than forcing a fit.
Does qualification slow the call down?
It asks only what's needed to route the call correctly — most qualifications add well under a minute.
See it on a real call.
7 days free. $0 due today — cancel anytime before you're charged.