AI appointment booking
Appointments handled during the call, not after it
Booking after the fact means voicemail, callbacks, and calendar tag. Choose how Trivant handles it: book it directly, text a link to your own booking page, or collect the details for your team to call back.
When this matters
- ✓Caller requests a specific service
- ✓Existing customer needs to reschedule
- ✓Team wants to reduce manual booking work
- ✓You already use an external booking page like Calendly
How it works
- 1Caller's service and urgency are identified
- 2With Trivant's built-in calendar: real availability is checked, a small number of suitable times are offered, and the selected time is read back and booked directly
- 3With a booking link: Trivant texts the caller a link to your own external booking page instead of checking availability itself
- 4With callback only: Trivant collects their info so your team can call back and schedule
- 5SMS confirmations and reminders are sent automatically when enabled (built-in calendar only)
Common use cases
- ✓New-customer service appointments
- ✓Recurring or maintenance bookings
- ✓Estimate and inspection scheduling
- ✓Rescheduling and cancellations by SMS
What you configure
- ✓Appointment types and durations
- ✓Appointment method — built-in calendar, booking link, or callback only
- ✓Staff/resource assignment for built-in bookings
- ✓SMS confirmation and reminder timing
Where it has limits
- –Booking accuracy depends on your calendar being kept current
- –The booking-link option doesn't check availability itself — it hands that off to your own external page
- –Time-sensitive changes still route to your team when ambiguous
Frequently asked questions
Can it reschedule an existing appointment?
Yes, for appointments booked on Trivant's built-in calendar. Ambiguous requests are routed to your team instead of guessed at.
What if the calendar has no matching slot?
It offers the closest real alternatives rather than inventing availability.
Do we have to use Trivant's built-in calendar?
No — you can have Trivant text callers a link to your own external booking page instead, or just collect their info for a callback.
How are double-bookings prevented?
For the built-in calendar, appointments are checked against one authoritative calendar so two callers can't be offered the same slot.
See it on a real call.
7 days free. $0 due today — cancel anytime before you're charged.