after-hours answering service
Coverage for the calls that come in after you close
Nights, weekends, and holidays don't pause demand — they just move it to voicemail. After-hours coverage gives every caller a real next step, without staffing a shift.
When this matters
- ✓Nights and weekends
- ✓Holidays and closures
- ✓Emergency calls outside business hours
- ✓No staff available to take the call
How it works
- 1A call arrives outside business hours
- 2Trivant answers immediately
- 3Caller is qualified and, if urgent, transferred to your designated contact
- 4An appointment is booked or a callback is logged for the morning
- 5Your team sees the summary first thing
Common use cases
- ✓Emergency service requests overnight
- ✓Weekend booking requests
- ✓Holiday coverage without staffing a shift
- ✓Routine after-hours questions answered without a callback
What you configure
- ✓After-hours schedule and holidays
- ✓What counts as urgent for your business
- ✓Your designated emergency contact
- ✓Calendar availability for next-day booking
Where it has limits
- –Escalation follows only the rules your team defines
- –Does not replace a live emergency dispatch system
- –SMS follow-up requires caller consent
Frequently asked questions
Can it distinguish emergencies from routine calls?
It follows the urgency rules your business defines — it never invents its own definition of an emergency.
What happens if the designated contact doesn't answer?
A callback task is created and surfaced to your team, rather than leaving the caller in a transfer loop.
Can coverage start only after hours?
Yes — configure it for after-hours only, or as full-time coverage layered on top of your team.
Does it book next-day appointments overnight?
Yes, when your calendar is connected — it checks real availability even at 2 a.m.
See it on a real call.
7 days free. $0 due today — cancel anytime before you're charged.